We want to make sure you are 100% happy with your order. If you are not 100% satisfied with a purchase made at CityBird, a refund will be issued on date of purchase only. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise. All refunds are at the discretion of CityBird. If you feel like your issue has not been 100% resolved, please contact us.